The past few months have given us some unique technical issues. Now that things are getting back to normal, it is important that we go back to the proper protocol for submitting requests and resolving technical issues. But what is the proper protocol?
To answer that question, we are launching an IT Support campaign to answer your burning IT questions and point you in the right direction to get the help you need. Beginning this week, we will send an email out every Wednesday and Friday that will focus on one of the issues or questions we hear the most from ORR associates. Then, the following Monday, those issues will be posted again in the ORRacle. This will continue through January.
In the meantime, here is the best piece of advice we can give you:
Always start by contacting the ORR Service Desk.
Send an email to them at email@example.com or call 502.882.6885. Going through the service desk ensures that a job ticket is created. An official job ticket allows for your request to be assigned to the proper person, tracked, and for there to be accountability to the resolution.